Ace Craftique assures you our best co-operation to all
customers. We always withstand together with our
resources and technical support for our valued
customers. For shipping enquire and shipment status send
your details to "Dispatch Department" and we will update
47, Roop Rajat Sarover,
Opp. Prekasha Hospital, Pal Raod,
Cell Phone: +91-9784585748
Ace Craftique always welcome your complains and
suggestions to improve and develop the required product
quality and after sales support. We understands when one
is spending his money to buy a treasures for collection
until generations then we always withstand together with
our resources and technical support at any time.
Always send your complains and suggestions at "Resource
and Development" department for resolution of your
matter on top priority at an earliest.
As you know Bone Inlay &
Mother of Pearl Inlay products are totally handmade.
Please note which snap/images you seen on our online
catalogs on computer and actual produce product looking
some different and also they are handmade items so it's
not possible to make same. 10% variation possible in
colour, design etc. After receiving goods if
customer/buyer tell us it is some different in colour &
design then for that Ace Craftique is not liable. If
customer receive totally different colour, for example:
he/she receive pink colour instead of gray, blue
etc..then Ace Craftique will be liable for that.
Type of Export Packing
used by Ace Craftique :
"Wooden Packed Carats" all items are packed & wrapped
with Plastic sheets followed by 4 mm thermo foam sheets
and fixed between 2.0 Cms thick thermo cols. After this
packing the items are being packed in wooden Carats,
then tied and banded with 18 mm wide steel strips thru
machine. (Thereafter consignee and exporter's addresses
are painted on the carats)
"Full Wooden Packed Boxes" all items are packed &
wrapped with Plastic sheets followed by 4 mm thermo foam
sheets and fixed between 2.0 Cms thick thermo cols.
After this packing the items are being packed in wooden
boxes, then tied and banded with 18 mm wide steel strips
thru machine. (Thereafter consignee and exporter's
addresses are painted on the boxes)
Ace Craftique, asks customers to supply various personal
data when placing an order, such as name, address,
telephone number, and E-mail address. We use this data
only for the purpose of fulfilling an order, or
communicating with the customer or banker about the
status of an order.
Ace Craftique treat this customer information as private
and confidential, and we does not disclose your data to
third parties without your express permission or
required by law.
Ace Craftique strictly does not distribute customer
information to be used in mailing lists, surveys, or any
other purpose other than what is required to perform our
Ace Craftique is committed to safeguarding the privacy
of our customerís personal data.
If you have any concerns about how your information is
being used or questions about Inlay Bone Furniture
Shipping and Returns:
After clearing your shipment from our port of loading
and sail of vessel from Indian port, you will soon
receive original shipping documents thru DHL or FedEx
Express (so please provides us your full shipping
address with postal code/zip code, Telephone & Fax Nos.
and email address), as these documents contain local
address with zip code/postal code, telephone no, fax no.
and e-mail details of your delivering shipping agency
near your location, hence you should also contact the
shipping agency and produce these original shipping
documents to that shipping agent for clearing of your
shipment to at port of destination and take delivery of
your ordered shipment on arrival of vessel to your
destination port. (We can also update you the current
shipping status thru e-mail and telephone, if require by
Destination shipping, clearing, handling & local
transportation, delivery Charges and Ocean Freight:
Each Client/Buyer agrees to pay Destination Shipping,
Clearing, handling and local transportation, delivery
Charges and Ocean Freight charges as applicable or
imposed on import of ordered shipment by the Client's at
the destination Country or State or any jurisdiction,
either it is pre-paid or post-paid thru door delivery
arrangement by Ace Craftique . Should Ace Craftique be
required to pay any such Destination Shipping, Clearing,
handling and local transportation, delivery Charges and
Ocean Freight charges on the import of Client's/Buyer's
ordered shipment, the amount of such Destination or Door
delivery charges including Shipping, Clearing, handling
& local transportation, delivery Charges and Ocean
Freight charges (as applicable) and all related any such
amount shall become immediately due and payable by the
client/buyer to Ace Craftique .
Taxes, Duties, Custom etc.:
Each Client agrees to
report and pay its own taxes, duties and custom
warehouse demurrage charges and all related interest,
fines, or penalties as and when applicable or imposed on
import of ordered shipment by the destination Country or
State or any jurisdiction, either it is pre-paid or
post-paid thru door delivery arrangement by Ace
Craftique . Should Ace Craftique be required to pay any
such taxes, duties and custom on the import of Client's
ordered shipment, the amount of such taxes, duties,
custom, warehouse demurrage charges and all related
interest, fines, or penalties shall become immediately
due and payable by the client/buyer to Ace Craftique .
Return & Damage
Customer do Must:
Before receiving your
goods from shipping company please check your goods that
they are reached there in good condition without any
damage. If you found any damages in the goods so please
first fill the claim form before receiving them. if
customer forget (or any other cause) to fill claim form
then he/she can not ask to us for claim for damages and
we can not help our customer for claim money.
We would only accept the return of the product if it is
delivered in damage condition and Insurance company
refused to clear claims. Please note that this is
necessary that customer must claim to insurance company
first. If insurance company refuse the claim then we are
agree to replace the products. Please note that the
shipping damages are beyond our control and the shipping
risk is covered by Insurance company. so the first
responsibility is of Insurance company.
On customize product, money return or refund would not
be done. Product can be replaced by Mutual Agreement.
The return product should be sent to us in the same
original condition and packing when you received it.
The charge of delivering return product to us would be
borne by customer.
Because the products are custom made We do not refund
money back. Products will be replaced or compensate with
other selected product.
Refund and Return Policy:
Ace Craftique will accept
returns of products, and will agree to refunds for
Customers who initiate an inquiry or complaint either
with Ace Craftique or with Product(s) as per terms and
conditions mentioned below. Ace Craftique will use its
best efforts to resolve customer inquiries and
complaints in a manner that is acceptable to both
Clients/Buyer and Ace Craftique :
* if customer want to cancel your order after placing
order, then we will less all service charges and it will
be approx 25% of total value, this condition applicable
if customer inform us within 7 days after placing order.
* if customer inform us
after 7 days then it would be 40% of total value of
Ace Craftique is not
Ace Craftique is
Basically a manufacturer company not the service
provider. We manufacture goods according to customers
need but If in any case a customer is willing to deliver
there goods to sea port/door delivery from us then for
the sake of customer we deliver the goods according to
Note: In that case if any
damages or discrepancies of the goods happen then Ace
Craftique is not at all liable for the same.